在任何以消费者为对象的商业经营环境中（例如零售业、酒店业或餐饮业），顾客与经营者之间的接触点，无论是在柜台、服务过程中或送餐时，往往左右整体消费体验。顾客自然期望获得令人满意的服务、合格的产品及公平的对待。如对相关事项感到不满，顾客有权提出质疑、要求澄清，或通过正规渠道提出正式投诉。本文旨在探讨消费者在维护其权利时可采取的正当行为，以及企业在交易出现问题时可采取的应对措施。
In any business operating in a customer-facing setting (such as retail, hospitality or food and beverage), the point of contact between customer and operator, whether at the counter, during service, or upon delivery, can often make or break the customer experience. Customers naturally expect satisfactory service, quality products, and fair treatment. Where they are dissatisfied, they have the right to raise concerns, request clarifications, or lodge formal complaints through proper channels. This article looks into both sides of the coin where it examines what the customer can do in protecting their rights and what businesses can do in the event a transaction goes awry.
The Review of eCommerce Legislation Final Report (Laporan Akhir Kajian Semakan Semula Perundangan eDagang) (‘the report’) represents a major national effort to modernise, refresh and renew the legal and regulatory framework for online commerce in Malaysia. Led by the Ministry of Domestic Trade and Cost of Living (‘KPDN’) with input from over 90 stakeholders, the report provides a comprehensive evaluation of existing eCommerce laws, identifies key enforcement and consumer protection gaps, and sets out a structured plan for reform. Richard Wee Chambers (a member of Grandall Law Firm) are the legal advisors in this Review of eCommerce Legislation.
On 26 October 2025, an Agreement Between the United States and Malaysia on Reciprocal Trade was entered into. The Trade Agreement is aimed at establishing a clear and predictable framework for reciprocal trade. The Trade Agreement establishes a comprehensive framework aimed at enhancing bilateral economic ties, strengthening supply chain resilience, and aligning both countries’ trade and national-security interests. It is composed of seven key sections and multiple operative articles, each setting specific reciprocal commitments
美利坚合众国政府（’美国’）与马来西亚政府已就一项《互惠贸易协议》（’协议’）达成共识，旨在加强双方的双边经济关系，并为两国出口商提供前所未有的市场准入机会。
The rapid growth of digital markets, especially in e-commerce and multi-sided platform business, has raised significant concerns about unfair trade practices and monopolistic acts.
On 19 August 2025, the Trade Competition Commission of Thailand released the Draft Guidelines for Considering Unfair Trade Practices and Monopolistic Acts in Multi-Sided Platform Business, Digital Services, and E-Commerce to address these issues. The Draft Guideline establishes four principles and identifies two main categories of potentially anti-competitive conduct and unfair trade practices.
As the internet becomes the backbone of global trade and daily living, accessibility in E-Commerce is increasingly recognised as a public good that underpins equitable economic participation. The COVID-19 pandemic reinforced this reality, highlighting how essential digital access is for consumers to obtain goods, services, and redress mechanisms.
In today’s interconnected digital economy, transparency is not just compliance, it is strategy. When sellers and intermediaries uphold truthful representation, honest marketing, and clear disclosures, this leads to consumer trust, ultimately strengthening the marketplace ecosystem.
原告（一位股东兼董事）指控同样作为第三被告 Super Resources & Trading Sdn Bhd 股东兼董事的第一及第二被告，存在压迫行为且无视原告的利益。
In October 2023, the Asian International Arbitration Centre (‘AIAC’) introduced the Asian Sports Arbitration Rules 2023 (‘ASAR 2023’). In Malaysia, AIAC has emerged as a hub for sports arbitration when it introduced ASAR 2023, designing it for the unique requirements of the sports industry. AIAC aims to be an international hub for arbitration matters. This is also supported in our legislation Arbitration Act 2005 where it supports ADR and recognises both domestic and international arbitration.