An exhausted cabin crew member vents on Instagram. A screenshot travels. A dismissal letter follows. Two years later, the Industrial Court delivers a reminder: private frustration is not gross misconduct that warrants dismissal.
在任何以消费者为对象的商业经营环境中（例如零售业、酒店业或餐饮业），顾客与经营者之间的接触点，无论是在柜台、服务过程中或送餐时，往往左右整体消费体验。顾客自然期望获得令人满意的服务、合格的产品及公平的对待。如对相关事项感到不满，顾客有权提出质疑、要求澄清，或通过正规渠道提出正式投诉。本文旨在探讨消费者在维护其权利时可采取的正当行为，以及企业在交易出现问题时可采取的应对措施。
In any business operating in a customer-facing setting (such as retail, hospitality or food and beverage), the point of contact between customer and operator, whether at the counter, during service, or upon delivery, can often make or break the customer experience. Customers naturally expect satisfactory service, quality products, and fair treatment. Where they are dissatisfied, they have the right to raise concerns, request clarifications, or lodge formal complaints through proper channels. This article looks into both sides of the coin where it examines what the customer can do in protecting their rights and what businesses can do in the event a transaction goes awry.
The Review of eCommerce Legislation Final Report (Laporan Akhir Kajian Semakan Semula Perundangan eDagang) (‘the report’) represents a major national effort to modernise, refresh and renew the legal and regulatory framework for online commerce in Malaysia. Led by the Ministry of Domestic Trade and Cost of Living (‘KPDN’) with input from over 90 stakeholders, the report provides a comprehensive evaluation of existing eCommerce laws, identifies key enforcement and consumer protection gaps, and sets out a structured plan for reform. Richard Wee Chambers (a member of Grandall Law Firm) are the legal advisors in this Review of eCommerce Legislation.
On 26 October 2025, an Agreement Between the United States and Malaysia on Reciprocal Trade was entered into. The Trade Agreement is aimed at establishing a clear and predictable framework for reciprocal trade. The Trade Agreement establishes a comprehensive framework aimed at enhancing bilateral economic ties, strengthening supply chain resilience, and aligning both countries’ trade and national-security interests. It is composed of seven key sections and multiple operative articles, each setting specific reciprocal commitments
The rapid growth of digital markets, especially in e-commerce and multi-sided platform business, has raised significant concerns about unfair trade practices and monopolistic acts.
On 19 August 2025, the Trade Competition Commission of Thailand released the Draft Guidelines for Considering Unfair Trade Practices and Monopolistic Acts in Multi-Sided Platform Business, Digital Services, and E-Commerce to address these issues. The Draft Guideline establishes four principles and identifies two main categories of potentially anti-competitive conduct and unfair trade practices.
E-commerce has revolutionised the way businesses and consumers interact. However, while technology has changed the mode of doing business, the law continues to apply. The same principles that govern traditional commerce — from fair trading to product safety — extend to online transactions, though often with added complexity.
原告（一位股东兼董事）指控同样作为第三被告 Super Resources & Trading Sdn Bhd 股东兼董事的第一及第二被告，存在压迫行为且无视原告的利益。
The plaintiff, a shareholder and director, alleged that the first and second defendants, also shareholders and directors of the third defendant, Super Resources & Trading Sdn Bhd, acted oppressively and disregarded the interests of the plaintiff.
Malaysia’s Ministry of Science, Technology and Innovation adopted the National Guidelines on AI Governance and Ethics. The launch of which is a key step in supporting the Malaysian National Artificial Intelligence Roadmap 2021-2025.
AIGE reinforces Malaysia’s commitment to global AI ethics inspired by guidelines from UNESCO, OECD, and the EU, to ensure trusted and responsible AI development. Following this, AIGE set out seven core principles consisting of fairness, safety, privacy, inclusiveness, transparency, accountability, and the pursuit of human benefit.