Conclusion
This guide serves as a reference to the consumers who are looking to file a complaint against the airlines or airport where the service provided did not satisfy the consumer needs.
One shall store the correspondence and documents relating to the complaint properly as it may be required to ease the process. However, one shall note that MAVCOM has the right to reject any complaints which are not related to the aviation industry or do not carry a purpose.
Apart from the steps written above, here’s a simple video derived from the MAVCOM’s website for your ease of understanding the process: